SHIPPING & DELIVERY
Normally we ship all parcels within 1-2 business days after payment. We provide free shipping for all orders depends on the destinations country and order amount. On other cases a flat rate shipping is provided.
The delivery date is only for reference, busy season, bad weather can cause delays. SilaDea is not responsible for post office and courier's delays. In the unlikely event of delays, we are here to help. Please contact us immediately at email@example.com
NOTE: All Personalised jewellery items such as monogram and name necklaces orders are custom made and take 1-7 business days to prepare before shipping. Customer will be notified via email when the order is ready to be shipped.
When purchasing from our partners items, are shipped directly from them and takes 3-5 days to process order. All delivery times are set by the brands. These will be clearly displayed on checkout. Shipping costs can vary between different brands depending on their location - see below for more details.
All orders will be provided with a tracking number once the order has been shipped and a link to track the package. Shipping charges wherever applicable are not refundable.
Our vendors utilise various partners for Shipping:
- DHL EXPRESS: Most of Europe and USA: delivery within 3-7 days, Rest of the world: delivery within 3-24 days
- UPS STANDARD: Only available within Europe: delivery within 3-7 days
- UPS EXPRESS SAVER: Most of Europe and USA: delivery within 1-5 days’ Rest of the world: delivery within 3-7 days
Please note: Some of our vendors sell items made to order. This results in longer shipping times and could take up to 22 working days.
Post air mail to Eastern-European countries and South American countries may take up to 45 days to arrive.
Duties & Taxes
We include the cost of all duties and taxes in your order, so you won't need to pay any additional fees if you are located in any of the following countries:
UK, USA, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.
If you are ordering from outside the destinations listed above, the price you pay to SilaDea will exclude all relevant duties and taxes. As the recipient of the order, you will need to pay any import duties and taxes directly to the carrier to release your order from customs. We are unable to advise on the exact amount, and recommend you contact your local customs office/tax authority before placing an order.
International Duties and Taxes Information and Custom Delays: Generally there are no customs delays or custom duties charged on fashion jewellery. However we are not responsible for any custom delays or late delivery due to unforeseen circumstances. You will be solely responsible for clearing the shipped product from customs and any related taxes, fees or duties at your end. Please be aware that your order total does NOT include duties and taxes that may have to be paid in customs before you take delivery of your package. These charges are not collected at the time of purchase.